Terms and conditions
Method Payments:
Customer must send full payment upon confirmation of order. A 1.5 % discount rate will be applied on purchases paid with money orders or wire transfers.
Losses or damage:
LOSSES OR DAMAGE. Defierro Imports is not responsible for freight damage. Carriers upon acceptance of shipments, assume responsibility for safe delivery of products. Claims for damages should be filed with the carrier in accordance of the following procedure:
a. A written request for inspection by the carriers' agent should be made within
3 days of the delivery date or as soon as concealed loss or damage is
discovered.
b. Visible loss or damage should be noted on the freight bill or the carrier agent
should sign express receipt and this document at the time of delivery.
Note: Contents may be damaged due to rough handling and may not be
visible on exterior packing. A purchaser failure to adequately describe
external evidence of loss or damage may result in the carrier refusal
to honor a damage claim. Carriers will supply a form for filling such
claims.
Freight:
At your convenience, charges are FOB in our warehouse in Laredo, Texas. Customers pays for freight.
Our merchandise:
Our merchandise is all hand-made and therefore some items may differ slightly from the catalog illustration as any hand-made product does, this adds to their appeal and originality.
Finish on products:
All products are not painted (rustic, naturally oxidized).They are all clear coded.
Prices:
Are wholesale and subject to change without notice. unless otherwise stated.
Do to gas prices unstable in Mexico we can only respect prices on item we have on stock. For orders that require us to work from one to six months we will give prices depending on our raw material prices. Always trying to provide the lowest prices on our products
Returns:
By written authorization ONLY. Customer will incur outgoing and incoming freight charges. A 15% restocking fee will be applied.
Shipping:
Merchandise is shipped in pallets, all wire/iron products may be shipped loose via common carrier. contact us for more information at 1(956)220-0163
Shortage or defective:
Will be replaced or credit issued. Defierro Imports must be notified within three days of receipt.
On sale - Close out:
Merchandise sold on sale are all final.
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